Refund & Returns Policy
Last updated: 28 August 2026
This Refund & Returns Policy explains how refunds are handled for purchases and paid features made through Gatherity Spaces (“Gatherity”, “we”, “us”, or “our”).
1. Gatherity Paid Features
Gatherity may offer paid features for hosts, including Featured Listings, promotional options, listing packages, or other marketplace services.
Before completing a purchase, the applicable price and terms will be shown to you.
Once a paid feature has been activated, fees are generally non-refundable unless otherwise required by applicable law or we agree to a refund.
2. Featured Listings
Featured Listings are promotional services that provide additional visibility on Gatherity.
Because Featured Listings may begin providing promotional exposure shortly after purchase, payments for Featured Listings are generally non-refundable once the feature has been activated.
If a Featured Listing cannot be provided due to a technical issue caused by Gatherity, please contact us so we can review the situation.
3. Listing Fees
If Gatherity introduces paid listing plans or other listing-related fees, the applicable price and terms will be displayed before payment.
Refund eligibility may depend on whether the relevant listing service or feature has already been activated.
4. Customer Bookings and Services
Where customers arrange a booking, hire, service, or other transaction directly with a host or provider, the host or provider may have their own cancellation and refund terms.
Customers should review the host’s terms before making a booking or payment.
Unless Gatherity is directly responsible for processing the relevant transaction and the applicable terms state otherwise, disputes relating to a host’s service, booking, cancellation, or refund should first be addressed with the relevant host.
5. Duplicate or Accidental Payments
If you believe you have been charged more than once for the same Gatherity purchase, or you believe a payment was made in error, please contact us as soon as possible.
We will review the transaction and, where appropriate, arrange a refund.
6. Technical Issues
If you experience a technical problem that prevents a paid Gatherity feature from working as intended, please contact us with details of the issue.
We may investigate the issue and, where appropriate, provide a correction, replacement service, extension, or refund.
7. How to Request a Refund
To request a refund, contact us through the Contact Us page.
Please include:
Your name
Email address associated with your account
Order or transaction details
The product or feature purchased
The reason for your refund request
Any relevant supporting information
We may request additional information to verify the transaction.
8. Refund Processing
If a refund is approved, it will normally be returned using the original payment method where possible.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
9. Statutory Rights
Nothing in this policy affects any legal rights you may have under applicable consumer protection laws.
Where applicable law gives you a right to cancel, obtain a refund, or receive another remedy, those rights will continue to apply.
10. Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes to our services, payment systems, or legal requirements.
The latest version will always be published on this page.
11. Contact Us
If you have questions about this policy or a refund request, please contact us through our Contact Us page.
Gatherity Spaces
Website: gatherityspaces.com